After-sale service

Q: How do we confirm the appropriate temperature range for cold chain transportation of goods?

Answer: You can log in to the official website of Cold Domain IoT to download relevant documents, including the suitable temperature and humidity range and storage period for different goods in cold chain transportation that we have summarized.

Q: Is your product waterproof?

Answer: Different products of Cold Domain Electronics have undergone different levels of waterproof treatment to prevent water and moisture from entering the equipment and affecting normal use due to differences in usage environments.

Q: What certifications have your products passed?

Answer: According to different market requirements, products related to Cold Domain Electronics have passed relevant GSM and GMP certifications such as CE, ROHS, EN, etc.

Q: How to choose your company's products?

Answer: Cold Domain Electronics provides you with high-quality pre-sales services. We will recommend suitable products to you based on your actual needs (types of goods, transportation environment, transportation distance, storage environment, etc.).

Q: What should I do if I encounter any problems while using your company's products?

Answer: You can call Cold Domain Electronics' after-sales service hotline at any time, and we will solve your problem as quickly as possible. If necessary, we will provide on-site teaching and technical guidance.

Q: Do you provide OEM services?

Answer: Cold Domain Electronics provides you with high-quality OEM/ODM services and dedicated online platform services. We will provide strategic cooperation, product branding, product customization and other services according to customer needs.